What is your Return/Exchange policy AND what is your SATISFACTION GUARANTEED program?
Although most luxury cosmetic / skincare companies do not accept returns mainly due to the inability to assure how the products were handled / stored after leaving the premises, SERICIN+ will accept returned items that answer to the following conditions:
NEW/ UN-OPENED/ UN-USED PRODUCTS
If you had a change of heart and decide you want to return brand new / unused and unopened products, you can return products based on the following conditions:
The purchase was made on: www.sericinplus.com OR over the phone directly from the OCEANE Body.Mind.Soul corporate/brand office. We, as corporate, can only handle returns/ exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independent / 3rd party owned and operated retail location or authorized reseller, to resolve any transaction issues/ exchanges/ or returns, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies as established by its ownership team. We can assist with any product related questions or usage issues if needed - simply call our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in store experiences will/must be handled at the retail level. (NOTE: OCEANE Body.Mind.Soul Corporate does not engage in brick & mortar retail (ONLY direct retail via our online website/or by phone.)
The items must arrive back to OCEANE Body.Mind.Soul offices within 14 days from the date the transaction was made in order to be returned or exchanged. Items must be accompanied by the original receipt and a letter explaining the reason for the return/exchange. The items must arrive back in its original form, namely, in its original package, sealed and unopened/unused in order to be returned or exchanged. Customer is responsible for any additional shipping costs on exchanged items. Please call our office for return instructions (770) 857-3577.
All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.
Sericin+ “SATISFACTION GUARANTEED” PROGRAM
At SERICIN+ we are confident with the Quality and high-level performance of our products. We would like to encourage you to enjoy the Sericin+ experience worry-free. Therefore, we offer our SERICIN+ SATISFACTION GUARANTEED PROGRAM:
Try any of our SERICIN+ products pretty much risk-free. Add them to your beauty routine, see how well they work with your skincare regimen, and savor the compliments you will receive. We are confident you will LOVE it! In the event you are not fully satisfied, here are the terms and conditions of our SATISFACTION GUARANTEED program for opened and used products:
EXCHANGE: Return opened / used product and you can exchange with any NEW SERICIN+ product (of equal or lesser value). Up to 1 exchange per product allowed. Regular S&H fees apply.
REFUND: Receive a full refund (minus a 25% handling / restocking fee). Ship back the product/s you have tried and are not satisfied with along with your original receipt and add a note stating why you are not satisfied, please include full contact information. In the event you chosen not to exchange the retuned items with another product to try, we will refund you.
Both the exchange and refund options included in our SATISFACTION GUARANTEED PROGRAM can be utilized for opened/used products within 30 days of purchase with the proof of purchase in the form of the original receipt.
The purchase was made on: www.sericinplus.com OR over the phone directly from SERICIN+ corporate office via our sales line (770) 857-3577. We can only handle returns/ exchanges if we have the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
Our SATISFACTION GUARANTEED PROGRAM is also accepted at a few select retail locations that have chosen to participate. If you did not purchase directly from us, you must contact the retailer where the original transaction was made to see what their specific Return/Refund policies and processes are.